Technical issues can be a function of software glitches, computer permissions or network issues along with a host of other possibilities. When a problem is reported we take all of the possible causes into consideration. If the cause is a software glitch or a function of permissions the fix is usually straightforward and easily implemented. If the cause is more complex and thus more difficult to determine we keep researching until the issue is solved. Our technical support is successful because of our experience, our expertise and our commitment to finding a solution.