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Support

We take pride in delivering the best customer service and highest level of support in the industry. Sign in to the Support Portal today!
Open a support case, watch how-to videos, read product documentation, ask a question in our community forum, make a suggestion or vote on new ideas, and download software.

Software Support & Training

We offer comprehensive training services through multiple channels to ensure 100% adoption of our software within your organization. Book these interactive, web-based, or in-person training sessions as you need them by contacting your account representative. Our customers will have the opportunity to participate in our yearly “Aquatic Insider,” an interactive, two-day event that brings together water professionals from around the world. It is a great way to stay current with new features, best practices, and industry trends, and to offer suggestions for future releases of our products. Login to the Support Portal to register!

Join the Community – Aquatic Insider User Group

Aquatic Insider brings together thought leaders, product experts, and support specialists for two days of interactive workshops, talks, and networking. Take part in this unique opportunity to meet with your peers, learn what they’re working on, and discover how they’re solving some of the same challenges. Participate in a full day of training and learn how to take full advantage of Tokay so that you can improve the timeliness, accuracy, and defensibility of your data. You won’t want to miss it! Login to the Support Portal to reserve your seat today.

Technical Support

Tokay technical support is available from 7:30 a.m. – 5:00 p.m. PT

Call us to schedule a phone training session
1.877.546.5699 ext. 3

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