We are invested in our users. We want you to be successful. Over the years, we have identified training as one of the most meaningful components of user success and thus user happiness. Every user has backflow program goals and daily tasks. You need your data to work for you and the key is to know how to use the software. New users want to know how to enter data in a very short time the user is ready to more on to more sophisticated tasks. We work with you from the day you start and continue to work with you as long as you are a user. Unlimited phone training for all users is included in your support agreement. Our lead trainer is a certified teacher with years of experience in the school system before joining Tokay Software. We identify where you are and we help you get to where you want to go. We work with you to accomplish your learning curve and our patience and respect makes the process enjoyable and successful.
Tokay technical support is available from 8:00 a.m. – 8:00 p.m. EST, Monday – Thursday and from 8:00 am – 3:00 p.m. EST on Friday.
Tokay Workshops are conducted at your site. Two Tokay Staff (one certified teacher, one technical person) join your group for four days; three days on-site and one day off-site. Together as a group, we review and validate data, install the software and train the users. A workshop is the fastest and most effective way to jump-start a new backflow prevention program or revive a tired one. We have a variety of workshops each with its own focus.